Privacy Policy
How Dehaju collects and uses personal information through this online store.
Information we collect
Depending on how a customer uses the website, Dehaju Supplies may collect a name, phone number, email address, county, town/area, delivery address, postal code, order notes, products ordered, quantities, order reference and communications with customer support. If Loop Till is selected, Dehaju Supplies also records the payment name, customer-entered amount paid and M-Pesa or bank transaction/reference code submitted with the order. Newsletter subscribers provide an email address and actively confirm that they want to receive DEHAJU product, stock and offer updates by email. The subscription record includes the consent time so the request can be documented.
Why we use this information
- To create, verify, fulfil and track customer orders.
- To arrange delivery and communicate about an order.
- To provide customer service, returns and refund support.
- To keep transaction and support records required for business, accounting, fraud-prevention or legal purposes.
- To send product/stock updates only where a visitor has requested newsletter messages.
Browser storage
The website uses browser local storage for cart data and recent order-confirmation data so the shopping flow can function in the same browser. Dehaju Supplies does not currently install advertising or analytics tracking through this storefront. The About Us and Contact Us pages include an embedded Google Maps view; when that map loads, Google may receive technical information in accordance with its own privacy terms.
Who may receive information
Information may be shared only as reasonably necessary with service providers used to host the website, deliver orders, send transactional communications, process payments when a payment provider is enabled, or comply with lawful obligations. Dehaju Supplies limits sharing to what is reasonably necessary for the service being provided or a lawful requirement.
Retention and security
Dehaju Supplies keeps personal information only for as long as reasonably necessary for the purposes described above and any applicable legal, tax, accounting or dispute-resolution requirements. Access to order and enquiry information is restricted through the administrator area. The live website is served over HTTPS so information is transmitted through an encrypted connection.
Your privacy rights
Subject to applicable Kenyan data-protection law, a customer may ask to be informed about use of personal data, request access or correction, object to certain processing, or request deletion where applicable. Requests can be sent to sales@dehaju.co.ke or raised on 0720 778 462. Dehaju Supplies may need to verify the requester before acting on a request.
Privacy questions and requests
Questions about personal information, access, correction or deletion requests can be sent to sales@dehaju.co.ke or raised by phone on 0720 778 462. Requests are handled subject to applicable Kenyan data-protection requirements and any record-retention obligations that apply to orders and transactions.