Returns & Refunds
How Dehaju handles change-of-mind returns, size exchanges, wrong items, damaged products and refunds.
7-day return request window
For eligible change-of-mind returns or size exchanges, contact Dehaju within 7 calendar days after delivery. The item must be unused, unworn, unwashed, complete, in resalable condition, and returned with its original packaging, accessories and tags where supplied. Proof of purchase or the Dehaju order reference is required.
This policy does not limit any rights a customer may have under applicable Kenyan consumer-protection law.
Change of mind and size exchanges
- Eligible unused items may be returned or exchanged when the request is made within the 7-day window.
- For change-of-mind returns or size exchanges, the customer pays the return transport and any delivery cost for sending an exchanged item back to the customer.
- Dehaju does not charge a restocking fee for an eligible return.
Wrong, damaged or defective items
If Dehaju supplies the wrong item, or an item arrives damaged or is found to be defective, contact us as soon as reasonably possible. After the issue is verified, Dehaju will arrange an appropriate replacement, repair or refund and will bear reasonable return-delivery costs caused by the error or defect.
For faster resolution, photographs of the product, packaging and delivery label may be requested where relevant. This is for verification and does not remove statutory consumer rights.
Items that cannot be returned for change of mind
For health, hygiene and safety reasons, used, worn, washed, altered, contaminated or damaged-by-customer PPE cannot be returned for change of mind. Sealed hygiene-sensitive or respiratory-protection items are not eligible for change-of-mind return after the protective seal or packaging has been opened. This exclusion does not apply where an item is defective, not as described, or supplied incorrectly.
How to request a return
- Contact Dehaju on 0720 778 462, WhatsApp 0720 778 462, or sales@dehaju.co.ke.
- Provide the order reference, product, reason for return and your contact details.
- Wait for return instructions before sending the item.
- Return the product using the return transport instructions provided by Dehaju, or return it in person where agreed. The physical shop is Superior Arcade, Accra Road, Nairobi.
Refunds
Once an eligible return is received and inspected, Dehaju will notify the customer of the outcome. Approved refunds are processed within 5–10 business days using the original payment method where practicable, or another agreed traceable method. Original delivery charges are not refunded for a change-of-mind return unless required by law; where Dehaju supplied the wrong, damaged or defective item, the appropriate delivery costs are covered by Dehaju.